After-Sales Policy
(Including Return and Exchange Policy)
To better serve our customers, we have established separate after-sales policies for courses and material kits/products. Please refer to the following details based on your specific situation:
Course After-Sales Policy
1. Course Cancellation & Refund
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Advance Cancellation: If you need to cancel a course, please notify us at least 24 hours in advance. A 5% processing fee will be deducted, and the refund will be issued to the original payment method.
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Late Arrival or No-Show: If you arrive late or fail to attend the class, no refund will be provided.
2. Course Transfer
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Course transfers are not allowed.
3. Course Quality Issues
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If you have any concerns about the course content or teaching quality, please contact us within 24 hours after the class.
4. Private Custom Courses
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Custom Courses for 3-4 People: Cancellations or rescheduling requests must be made at least 7 days in advance.
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Custom Courses for More Than 4 People: Cancellations or rescheduling requests must be made at least 14 days in advance.
5. Make-up & Refund Policy for Series Courses
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If a class is missed due to personal reasons, we do not offer make-up classes or refunds.
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However, the missed class can be exchanged for another course of equal value.
Material Kit/Product After-Sales Policy
1. Return and Exchange Conditions
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Basic Conditions
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The product or material kit must be unused and in its original, undamaged packaging.
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A valid proof of purchase (order number or invoice) is required.
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Quality Issues
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If the return or exchange is due to quality issues (e.g., missing parts, damage, or incorrect product), we will cover the shipping costs and provide a replacement or missing parts free of charge.
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Non-Quality Issues
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For returns or exchanges due to personal reasons (e.g., change of mind or incorrect order), the customer is responsible for the shipping costs.
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2. Non-Returnable Items
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Used or damaged products.
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Customized products and used material kits.
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Gift cards and promotional items.
3. Return and Exchange Requirements
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Material kits/products must be unused and in complete, undamaged packaging.
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A valid proof of purchase (order number or invoice) is required.
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Customized material kits/products and promotional items are not eligible for returns or exchanges.
4. Quality Issues
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If material kits/products have quality issues (e.g., missing parts, damage), please contact us within 14 days of receipt. Provide photos of the defective parts along with your order number. We will arrange for a replacement or missing parts free of charge.
5. Return and Exchange Process
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Contact Customer Service
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Notify our customer service team within 7 days of receiving the product, explaining the reason for the return or exchange. Provide your order number and photos (if applicable).
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Review and Confirmation
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Customer service will review your request within 7 business days and provide the return address and detailed instructions.
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Return the Product
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Ensure the product is properly packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure safe delivery.
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6. Refund Policy
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Processing Time
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Refunds will be processed within 7 business days after receiving and inspecting the returned product. The refund amount will be credited back to your original payment method.
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Partial Refunds
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If the returned product does not meet the return conditions (e.g., damaged packaging or missing parts), we may deduct a portion of the refund amount accordingly.
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7. Shipping Costs
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Quality Issues: Shipping costs for returns or exchanges due to quality issues will be covered by us.
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Non-Quality Issues: Shipping costs for returns or exchanges due to personal reasons will be borne by the customer.
8. Special Notes
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Customized Products and Promotional Items
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Customized products are not eligible for returns or exchanges. Promotional items are subject to the specific rules provided at the time of purchase.
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Late Applications
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If you cannot apply for a return or exchange within 7 days, please contact us as soon as possible. While we will review your request, acceptance is not guaranteed.
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Liability for Damaged Goods
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If the product is damaged during return shipping due to insufficient packaging by the customer, we reserve the right to refuse the refund or deduct an appropriate amount.
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Event Cancellation and Refund Policy
1. Advance Cancellation
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If you need to cancel an event, please notify us at least 14 days in advance for a full refund of the deposit.
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If cancellation is made within 14 days before the event, the deposit will not be refunded.
2. Event Rescheduling
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If you need to change the event date, please notify us at least 14 days in advance. We will make every effort to accommodate the change, but additional fees may apply for rescheduling costs.
3. Force Majeure
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If the event cannot proceed as scheduled due to weather, natural disasters, or other force majeure circumstances, we will work with you to reschedule the event or provide a partial refund (depending on preparation costs).
4. Day-of-Event Issues
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Late Arrival: If participants are late, we will adjust the event schedule as much as possible, but the event duration cannot be extended, and no partial refunds will be issued.
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Change in Number of Participants: If the number of participants changes, please notify us at least 7 days in advance. Last-minute increases in participants may result in insufficient materials and additional costs.
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Event Satisfaction: If you are dissatisfied with the event process or results, please contact us within 48 hours after the event. We will provide compensation or improvement suggestions based on the specific situation.
5. Damage Compensation Policy
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Equipment Damage: Any damage to equipment or tools caused by improper use during the event will result in charges for repair or replacement costs.
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Venue Damage: If venue facilities are damaged due to participant actions, the customer will be responsible for compensation.
If you have any questions or need further assistance, please contact us:
Email: someseattle@gmail.com
WeChat微信：SoMeHandmade
We are committed to providing high-quality products and services, ensuring your satisfaction every step of the way!
售后政策（含退换货政策）
为了更好地服务客户，我们针对课程和材料包/产品制定了不同的售后政策，请根据实际情况参阅以下内容：
课程售后政策课
1. 程取消与退款提前取消：
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若您需取消课程，请至少提前24小时，退款会在扣除5%手续费后返回原付款途径。
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迟到或未出席：若您迟到或未出席课程，费用将不予退还。
2. 课程转让
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不允许课程转让。
3. 课程质量问题
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如果您对课程内容或教学质量有任何不满，请在课程结束后的24小时内联系我们。
4. 私人订制课程
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3-4人订制课程：如需取消或改期，请至少提前7天通知。
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大于4人的定制课程：如需取消或改期，请至少提前14天通知。
5. 系列课的补课和退课政策：
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因个人原因缺席，我们不提供补课和退课，可兑换其他同等价位课程。
材料包/产品售后政策
1. 退换货条件
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基本条件
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产品或材料包未使用，保持原包装完好无损。提供有效的购买凭证（订单号或发票）。
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质量问题
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如果因质量问题（如缺件、破损或产品不符）需要退换货，我们将承担退换货的运费，并为您提供替换或补寄服务。
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非质量问题
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因个人原因（如不喜欢或下错单）申请退换货，需由客户承担退换货的运费。
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2. 不可退换商品
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已使用或已损坏的商品。
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定制商品及已使用的材料包。
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礼品卡、促销产品。
3. 退换货条件
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材料包/产品未使用且包装完整无损，不影响二次销售。
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提供有效的购买凭证（订单号或发票）。
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定制材料包/产品及促销商品不支持退换货。
4. 质量问题
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若材料包/产品存在质量问题（如缺件、损坏等），请在收到货物的14天内联系客服，并提供问题部件的照片及订单号，我们将免费为您补寄或更换。
5. 退换货流程
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联系售后
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请在收到商品后的7天内联系我们的客服团队，说明退换货原因，并提供订单号和相关照片（如商品质量问题）。
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审核与确认
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客服将在7个工作日内审核您的申请，并提供退换货地址及详细指引。
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退回商品
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将商品寄回时，请确保其包装完好，以避免在运输过程中受损。建议使用可追踪的物流方式以确保安全送达。
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6. 退款政策
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我们将在收到并检查退回商品后，将于7个工作日内完成退款处理，退款金额将原路退回至您的支付账户。
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如果退回的商品不符合退换货条件（如包装损坏或缺少配件），我们可能会酌情扣除部分金额后进行退款。
7. 运费说明
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因质量问题导致的退换货，运费由我们承担。
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非质量问题的退换货，运费由客户自行承担。
8. 特殊说明
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定制商品与促销活动
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定制商品不可退换货，促销商品需遵循具体活动规则，请参考购买时的说明。
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延迟申请
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如果因特殊情况未能在7天内申请退换货，请及时与客服沟通，我们会根据具体情况进行处理，但不保证一定受理。
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货物损坏责任
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若因客户在退货运输过程中未妥善包装导致商品损坏，我们有权拒绝退款或扣除相应金额。
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活动取消与退款政策
1. 提前取消
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如果需要取消活动，请至少提前14天通知，定金不予退还，直接转成课程费用。
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若在活动前14天以内取消，定金不予退还。
2. 活动延期
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如果需要更改活动日期，请至少提前14天联系我们。我们将尽量协调新的时间，但可能需要支付额外费用以补偿重新安排的成本。
3. 不可抗力
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若因天气、自然灾害或其他不可抗力原因导致活动无法如期进行，我们将与您协商一次重新安排活动时间，或提供部分退款（根据具体筹备情况决定）。
4. 活动当日问题处理
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人员迟到
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如果参与者迟到，我们会尽量根据实际情况调整活动流程，延长活动时间需支付额外费用。
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人数变动
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如参与人数与预定人数有变动，请至少提前7天通知我们。当天临时增加人数可能导致材料不足，且需支付额外费用。
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活动满意度
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如果您对活动过程或成果有任何不满，请在活动结束后的24小时内联系我们。
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5. 损坏赔偿政策
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设备损坏
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活动期间因非正常使用导致的设备或道具损坏，将按实际维修或更换成本向责任方收取赔偿费用。
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场地损坏
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如在活动中因客户行为导致场地设施受损，客户需承担相应赔偿责任。
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如果您有任何疑问或需要进一步帮助，请联系我们：
💬 微信：SoMeHandmade
我们致力于提供高质量的产品和服务，确保您在每一个环节都感到满意！